(1). Privacy Policy

Our commitment
Makes360 respects your privacy and takes comprehensive measures to safeguard your personal and business information. We will not share your credentials and business data with any 3rd parties without your permission. Multi-level corporate security policies and procedures ensure prevention from loss, misuse or unauthorized distribution of any business-sensitive information you share with us.

(1.1). Information that you provide us
Enquiry Form / Email / Third Party Partners to generate new enquiries: When you contact us using online web form, email to obtain or enquire regarding one or more of our services, we ask for information like your name, contact number, email address to complete the enquiry process. You may also provide us with more information such as your photo, time zone and language, but we don’t require that information for initial contact. Once you submit the enquiry in any above mentioned form, our legitimate employees will have direct access to your information to further process the enquiry and contact you in regard with obtaining pre-sales information regarding your business and project related information.

Surveys, Feedback and other form submissions: We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form in order to download portfolio, company profile, whitepaper, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support or to contact Makes360 for any other purpose.

Project Creation: When you acquire or sign a contract to buy any of our services, we ask you to provide your name, contact information, personal details, project related information, social media profile links and timezone. We store all of this information to our secured project management software (ERP).

Payment processing: When you acquire or buy any of services from us, we ask you to provide your name, contact information. We NEVER STORE any of your Payment related information including credit card, bank details, UPI, details or any other means through which your choose to make a payment. All payments are getting processed with secured servers of our Payment Gateway Service Providers.

Testimonials: When you authorize us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, for this you can contact us any time.

Interactions with Makes360: We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales, project management, account management and customer support professionals, for improving our interactions with you and other customers.

(1.2). Information that we collect automatically
Information from browsers, devices and servers: When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer, mobile network information and your geographic information. We include these in our log files to understand more about visitors to our websites.

Information from first party cookies and tracking technologies: We use temporary and permanent cookies to identify users of our services and to enhance user experience. We also use cookies, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites. We use third-party tracking services like google analytics and google tag manager to understand the behaviour of our website visitors and serve them better.

Information from application logs and mobile analytics: We collect information about your use of our website and mobile applications from application logs and third party analytics tools, and use it to understand how your business use and needs can improve our services. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, and configurations, and devices used to access and their locations.

(1.3). Information that we collect from third parties
Referrals: If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information. You may contact us through this form to request that we remove your information from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.

Information from social media sites and other publicly available sources: When you interact or engage with us on social media sites such as Facebook, YouTube and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our services, or better understand user reactions and issues. We must tell you that once collected, this information may remain with us even if you delete it from the social media sites.

(1.4). Purposes for using information
In addition to the purposes mentioned above, we may use your information for the following purposes:
  • To communicate with you (such as through email) about projects that you have and services that you have enquired for, changes to this Privacy Policy, changes to the Terms of Service, or important notices;
  • To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you;
  • To ask you to participate in surveys, or to solicit feedback on our products and services;
  • To set up and maintain your account, and to do all other things required for providing our services, such as enabling collaboration, requirement gathering, project development, and deployment of project;
  • To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services;
  • To provide customer support, and to analyze and improve our interactions with customers;
  • To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of Makes360, Makes360’s users, third parties and the public;
  • To update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you;
  • To analyze trends, administer our websites, and track visitor navigation(s) on our websites to understand what visitors are looking for and to better help them;
  • To monitor and improve marketing campaigns and make suggestions relevant to the user.

(1.5). Your choice in information use
Opt out of non-essential electronic communications: You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential transnational emails, related to services you acquired for.

Disable cookies: You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.

(1.6). Who we share your information with
We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.

Employees and independent vendors: Employees and independent vendors of all Makes360 group entities have access to the information on a need-to-know basis. We require all employees and independent vendors of Makes360 group entities to follow this Privacy Policy for personal information that we share with them.

Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers, to register domain and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.

(1.7). Ownership and control of your service data
We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.

(1.8). External links on our websites
Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you’ve checked their privacy policies and assured yourself of their privacy practices.

(1.9). Blogs and forums
We offer publicly accessible blogs on our websites. Please be aware that any information you provide on these blogs may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. Makes360 is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with Makes360. To request the removal of your information from our blogs, you can contact us through our e-mail.

How secure is your information
We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to check our security policy or contact us with any questions.


(2). Cancellation, Transfer and Refund

You can CANCEL or TRANSFER our service(s) any time! To claim your refund contact us! Your business is important for us, All cancellation requests must be submitted to Project Management Office (PMO) of Makes360. You may submit your cancellation requests by e-mail. Your request will not be considered valid unless and until you receive confirmation from our Project Management Office. We take minimum 2 weeks to process the cancellation request.

Makes360 believes in helping its customers as much as possible, and has therefore a considerate cancellation policy. We, as a merchant, provide a service that comes in the form of services. As such, our offering is not a tangible product that can be returned for a refund. It can be used immediately upon receipt; there is no product to return.

Cancellation & Refund Policy
Service(s) / Product(s) purchased from Makes360 will be refunded only if cancelled within the refund period specified below in this policy. Some product(s) and service(s) have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please read below for refund terms applicable to such products.

Date of Transaction: will be the date of invoice generated on. Same for renewals and first purchase.

Refund Period: you can cancel a product or service any time, but a refund will only be issued if you request a refund with within the refund time frame specified for the applicable product.

Annual Service Charge: will applicable for refund, if cancelled within 30 Days. * Service charge does not include spends on purchase such as Domain, Hosting, SSL etc.

(2.1). Products With Special Refund Terms
Ad spend: the ad spend and search marketing fees are non-refundable for current month. We may refund additional ad spend and search marketing fees.

Social Service: non Refundable after a launch.

Domain | Hosting | SSSL - renewals / purchase: fees are non-refundable.

Google Play Console: fees are non-refundable + Google play console account is non transferable.

VIP Phone Number: fees are non-refundable after a purchase.

(2.2). Web Design/ Development/ Applications: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once first revision is completed. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 40 days from the date of the transaction and will not be eligible for a any refund thereafter.

(2.3). Logo Design: 40% cancellation fee when in progress, non-refundable once artwork delivered. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, logo design is considered delivered 180 days from the date of the transaction and will not be eligible for a refund thereafter.

(2.4). Website Makeover Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete.
Website Care: is a 12-month contract and you are expected to commit to the Services for the duration of your purchased term length. If you purchase a Website Care plan, you can cancel the plan at any time and Makes360 will not bill you for future renewals.

(2.5). For Statics Website (Only): Source Code, Design or any other material related to project will not be delivered to you in any condition. Makes360 will not provide server files or any hosted backup files. While backups of all data, text, images, URls will be sent to you on your registered e-mail id only. (files will be .txt, .jpg, .png and .xls).

(2.6). Domain Holding: If Makes360 is holding your domain(s), domains will transfer to you on same day (only to Godaddy account). But you have to follow terms of Godaddy.com

(2.7). For Mobile Application(s): Source Code, Design or any other material related to project will not be delivered if payment is not settled by you. Package Name, Key and Pass-code (to update application(s) in Google play store) of android application will be sent to you on your registered e-mail id only.

(2.8). SEO Services: SEO Services is a 12-month commitment; in order to receive best results, you are expected use the Services for the entire 12-month term. For all SEO Services plans, you can cancel within 48 hours of the date of the transaction and receive a full refund for any remaining months in your committed term, to your original payment method. No refund will be issues for the prior months.

(2.9). Social Media Management: you can cancel Social Media Management at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Social Media Management and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

(2.10). Trustee Fees: trustee fees are refundable if the domain was not registered. Trustee fees, however, are non-refundable upon renewal.

(2.11). Website Security: refunds are only available within 10 days of purchase and will only be issued in cases where a manual malware removal was not completed.


(3). Terms of Sale

We are in service business and doesn’t have tangible item to deliver. So there is no chance of missing or misplacement of any item. Our deliverables are in form of designs file, software code & compiled application. These deliverable are delivered to you in form of electronic files using our collaboration tool or email. Thereafter you have to save a copy of delivered electronic files on your server or on any storage media. Up-to 30 days from delivery date Makes360 can re-deliver the electronic files to you, thereafter Makes360 doesn’t owe the responsibility.

Still have a question? Call us: +91 91 3210 3210 | e-mail: info@makes360.com